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If there is a fault in the appliances supplied to you, you shall call the store within 24 hours and we will arrange a technician to visit and inspect the fault or damage. If the fault or damage cannot be repaired then the appliances will be replaced for you if in stock or else a credit voucher for the similar value will be issued.

However, this will not apply to the extent that fault is caused by abuse, misuse, or damage through accident or neglect.

If purchasing appliances, please ensure the appliances size is as per your kitchen size. Check the length, width and height of the appliances being purchased.

Cancellation on special order appliances shall not be entertained.

The dimensions of all our appliances are mentioned on the product display information and also during site visit.

Cancellations must be advised directly to the store of purchase no later than three working days prior to the scheduled delivery date. We will not accept cancelled orders after this time. Cancellations are subject to an order cancellations fee of Ksh.3000 per item will be charged.


Please choose carefully as we don’t give refunds if you simply change your mind or make the wrong decision. Instead, we shall issue you with credit note of similar value for your utilization. Exchanges and refunds can be given where goods are faulty and cannot be replaced or rectified, wrongly described or different from the sample shown to you or don’t do what they are supposed to.


Items that have been installed or tampered with cannot be refunded. Cancellation for already installed items will be subject to trade in subject to Newmatic kitchen Kenya policy.

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